Refund and Cancellation Policy

Last updated: 5 September 2026

1. Why the standard 14 days do not apply

All products on smurfdigital.com are digital and delivered the moment payment clears. Under Article 15/1(ğ) of the Distance Contracts Regulation, instantly performed digital content is excluded from the right of withdrawal. You confirm this at checkout before paying.

2. When we refund in full

• The download link, licence key or download key never arrived and we cannot deliver it.
• The software does not run on a system that meets the stated requirements, and we cannot fix it within a reasonable time.
• The file you bought is corrupt or is not what the product page described.
• You were charged twice for the same order.
• The order was placed fraudulently on your card — tell us and we refund immediately.

3. When we cannot refund

• The key or file was delivered and works, and you simply changed your mind.
• Download credits that have already been spent. Unused credits on the same key can be refunded pro rata within 14 days.
• Licence days that have already elapsed. Remaining full days can be refunded pro rata within 14 days of purchase.
• Damage caused by writing a file to a vehicle without verifying checksum, control-unit identification and programming method. Every product page and delivery message warns about this.
• Your hardware or operating system does not meet the requirements listed on the product page.

4. How to ask

Write to [email protected] or message +90 532 499 71 95 with your order number and what went wrong. We answer within 24 hours.

5. How long it takes

• We decide within 3 business days of your request.
• Approved refunds are sent back to the original payment method within 14 days, as required by law.
• How long the money takes to appear depends on your bank — usually 2 to 10 business days after we send it.

6. Cancelling before delivery

If an order is still awaiting payment or awaiting manual delivery, tell us and we cancel it at no charge.

7. Chargebacks

Please contact us before opening a dispute with your bank. We resolve almost everything within a day, and a chargeback on a delivered digital product usually takes longer than a direct refund.